At The Craftventure, your satisfaction is important to us. We want to ensure you have a positive experience with our products. Here’s our return policy:

• Non-Custom Items: We accept returns for items that are not custom-made within 30 days of purchase. The item must be in its original condition and packaging. Please contact our customer support team to initiate the return process.

• Personalized Items: Due to the nature of personalized items, we do not accept returns or exchanges for these products. All custom-made products are final sale and cannot be returned or refunded.

• Contact Us: For eligible item/s please reach out to us via email or phone to request a return.

• Receive Return Authorization: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to proceed.

• Pack Your Item: Carefully pack the item in its original packaging to ensure it is protected during transit.

•  Ship the Item: Use the provided return shipping label to send the item back to us. Ensure you include the return authorization number inside the package.

Once we receive and inspect the returned item, we will process your refund. Please allow 5-7 business days for the refund to be credited to your original payment method.

Please note that custom-made items are not eligible for exchange. All personalized products are final sale and cannot be exchanged or refunded. Only regular products are eligible for exchange within 30 days of purchase.

Thank you for your understanding and support!